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Cancellation and Refund policy

All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.

  • Cancellations received 15 days (or more) of departure will incur a penalty of 10% per person.
  • Cancellations received within 14 days of departure will incur a penalty of 25% per person.
  • Cancellations received within 7 days of departure will incur a penalty of 50% per person.
  • Cancellations received within 3 days of departure will incur a penalty of 100% per person.
  • Unused features are non-refundable.
  • No shows forfeit entire payment.
  • All refunds will be made to the original mode of payment in the refund policy.
  • We reserve the right to cancel a scheduled tour to fully refund/rebook affected customers under any natural calamities.
  • Customers  can cancel their order within 2 hours, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.